Any warranty support needed would be completed by the reseller that sold the product. In reply to Nyima Yonten’s post on June 9, Please use the product number and serial numbers of the new product to validate warranty status. This screen was displayed during the scanning process. The list of recommended drivers for your product has not changed since the last time you visited this page.

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What is the make and model of the computer? This process can take several minutes depending on the number of warranties being checked. Where do you want to send the scanned image s? Let HP identify any out-of-date or missing drivers and software. Sivaswami Created on June 8, Also try to install the Utility software for scanning purpose which is available in the above HP website. Refer to other documentation for details about using scan profiles.

Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? By completing and h3010 this form you consent to the use of your data in accordance with HP’s Privacy statement. HP Download and Install Assistant makes it easy to download and install your software.


Sivaswami’s post on June 9, Scan to PDF front panel button press will open to this window if Prompt for these save options at time of scan is selected in the save options. All others are working fine. Not sure which drivers to choose?

Scans will be saved to this subfolder. The preview will also allow you to manually select a scan region. Select all Deselect all. H; Niyma Yonten, Thx for the response. Asia Pacific and Oceania. Solution and Diagnostic Data Collection.

Thank you for your patience. I again request you to kindly escalate this issue with HP and give us solution.

I have the same question Fix printer problems g3100 Product sold without warranty: Please make a different selection, or visit the product homepage. Select your operating system and version.

HP Scanjet G3010 Photo Scanner

Product has been exchanged: If not checked, the base file name will be used, but appended with a four digit number beginning withand if a filename with exists at the save location, the number is incremented to the next available number. The list of available file types varies dependent upon the selected Scan to hl.


Unable to determine warranty status. Sorry to know that the third party software which is suggested in the HP website is not a free software product.

HP Scanjet G Not working after Windows 10 Upgrade – Microsoft Community

Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Check this box to have all scans that are initiated from the front panel Scan to PDF button saved as the base filename without an appended number sequence.

Sivaswami Replied on June 14, You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. HP Scanjet – Third-party scan software solutions: